Patient Information

MY Clinic appointment

what you will need to know

The clinics are located at The Harbour Hospital in Poole and The Winterbourne Hospital in Dorchester. There are carparks located at the front of both hospitals. Parking is free but there is a vehicle number plate recognition system in use. This simply requires that you log your car registration on arrival at the hospital reception. We would suggest that you arrive 10 minutes early as there will be some paperwork to complete on the day. Appointments are usually around 20 to 30 minutes long but this may be a little longer if you require an x-ray.

If you have a referral letter or any other useful medical information or scans, please bring them along. This may be on a CD, which can be uploaded onto the BMI system for viewing. Don’t worry too much if you don’t have a referral letter, this is often sent directly from your own doctor or physio to Mr Crook.

Alternatively, if you are not able to attend in person telephone or video consultations are available. A secure link to a medical video platform will be emailed to you in advance of your video appointment, if this is required.

Please do ensure that your insurance company are aware that you have a consultation with Mr Crook and that it is covered by your scheme. Depending on your policy, the consultation fee may only be partially covered, and you may be asked to cover the rest.

For self-funding patients, the hospital will ask for payment details when you register at the reception. You will be invoiced following your appointment by Bill Medical Ltd (on behalf of Mr Crook) with regard to any costs for your treatment. The hospital may also bill you for any separate charges for services such as X-rays, blood tests or injections.


what to expect

It may be that you will require X-rays, or further imaging investigations such as an Ultrasound scan, MRI or CT scan.

Sometimes blood tests may also be required. We would advise that you contact your insurer beforehand to make sure that these are covered.

If X-rays are needed, they can usually be done during your appointment. Ultrasound, MRI or CT scans will likely require an appointment to be booked on another day.

After you have had your scan, Mr Crook will arrange to see you for a follow up consultation to discuss the results of the investigations.


Self funding patients

Private patients

Mr Crook also sees private patients who wish to fund their treatment personally. This is very simple to arrange. Please contact Mr Crook’s secretary, Katie Reed, who will be able to discuss this process with you in detail.

Fixed-priced packages are available to cover your operation and rehabilitation needs. These are available through the BMI Hospital, with credit schemes also available to help spread the cost of any treatment.


How to use your Insurance

If you have private medical insurance, booking an appointment with Mr Crook is easy. He is registered with many insurance companies including:

Aviva | Axa PPP | Bupa | Cigna | Vitality | WPA

Urgent appointments

For patients

If you have sustained an injury or are suffering with significant symptoms, please don’t worry. Appointments to see Mr Crook can normally be made so that you are seen within a week, if an urgent opinion is required.